Flexible capacity
Add experienced support, senior escalation, shared ticketing, and tool access without a permanent hiring cycle.
Managed IT Services
Co-Managed IT
Extend your internal IT team with flexible, structured capacity.
ACS works alongside your internal IT team to add practical capacity across help desk request flow, advanced engineering escalation, infrastructure operations, Microsoft 365 administration, shared tools, and IT planning.
How ACS works
1Request
2Triage
3Route
4Support
Help deskTicket request flow coverage
Specialist escalationDeeper technical coverage
Shared toolsOperating workflows
StrategyVirtual CIO guidance for IT planning
Operational clarity
Clear ownership for requests, shared queues, patching responsibilities, escalation paths, response expectations, and reporting routines.
Security-first support
Daily IT support informed by sound security practices, with ACS cybersecurity services available when your environment needs SOC, MDR, or MSSP support.
Flexible IT operations that work alongside your internal team.
Expand capacity without adding permanent headcountDefine ticket queues, escalation paths, tool responsibilities, and internal/ACS handoffsBring security-first expertise into technical delivery
Co-Managed IT is for organizations with internal IT leaders or staff who need added capacity, deeper technical coverage, shared tools, and clearer responsibilities, ticket routing, reporting, and handoffs for the systems ACS co-manages.
Your team
- Business context
- Priorities and decisions
- Onsite knowledge
ACS
- Support tools
- Advanced support
- Added capacity
- Strategic guidance
Help deskMonitoringPatchingProjects
Where co-managed IT fits
01
Project backlog competes with the daily service queue.
Internal IT teams are often asked to keep users moving, maintain infrastructure, and advance planned initiatives at the same time. The result is a backlog that grows even when the team is working hard.
02
Senior technical coverage is hard to keep available.
When complex tickets, infrastructure issues, or after-hours needs depend on the same few people, support routes can become inconsistent and key staff lose time for higher-value planning.
03
Responsibilities can drift.
Without a clear co-managed plan, monitoring, patching, user support, vendor management, and project-support ownership blur across internal and ACS teams.
Key capabilities
Extend your team with clear operating coverage.
Shared service-management tools
Equip your IT team with shared service-management capabilities — ticketing, automation, remote support, documentation, password-management, and device-management tools such as ConnectWise, Addigy, IT Glue, or Passportal.
Infrastructure support
Infrastructure monitoring, alerting, patching, network, server, workstation, cloud operations, migration support, office-move support, cabling management, and buildout assistance for projects ACS co-manages with your team.
Ticket request flow, triage, and patching
Ticket request flow and triage, operating-system patching, planned third-party patching, and advanced support routes for employees and business systems.
Advanced technical coverage
Senior technical coverage for complex issues, Tier-3 escalation, project backstopping, environment questions, migration support, and operational decision-making.
Tool access and licensing
Monitoring, management, and support-tool access managed around the users, devices, and systems in the co-managed working model.
Help desk and defined on-site coverage
Basic user support through advanced technical escalation, integrated with shared ticketing workflows or ACS tools, plus onsite support when planned with your team.
Shared operating foundation
Shared operating building blocks.
Shared service desk
Define which requests stay with your team, which route to ACS, and how issues are triaged, routed, and reported.
Tool-stack management
Integrate ConnectWise, Addigy, IT Glue, Passportal, documentation, remote access, monitoring, patching, and device tools around the service approach.
Operational reporting
Establish ticket, environment, infrastructure, and service-review reporting so both teams can see what is happening.
Project-support work
Migrations, deployments, office moves, cabling management, buildouts, major architecture work, and other projects can be planned alongside the co-managed working model when they are identified early.
Next step
Need to extend your IT team with a defined working model?
Acrisure Cyber Services defines co-managed operations around your internal team, systems, shared tools, operating needs, and practical capacity gaps.
Ticket request flow coverageAdvanced technical coverageShared tooling
